Privacy Policy

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile details when you register.
• Workspace Data: Workspace names, channel configurations, team member information, and settings you configure.
• Communication Data: Messages, contacts, and conversation history processed through the platform.
• Billing Information: Payment details processed securely through Stripe. We do not store full card numbers.
• Usage Data: Log files, IP addresses, browser type, pages visited, and time spent on the platform.
• Third-Party Integrations: Access tokens and page data from platforms like Facebook when you connect them.

We use the information we collect to:

• Provide, operate, and maintain the velorahub.chat platform
• Process transactions and send related information (receipts, invoices)
• Send administrative notices, product updates, and support messages
• Respond to comments, questions, and requests
• Monitor and analyze usage patterns to improve the platform
• Detect and prevent fraudulent transactions and abuse
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors (Supabase, Stripe, Vercel) that help us operate the platform under strict confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.
• With Your Consent: Any other sharing with your explicit approval.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We will respond within 30 days. Some data may be retained in anonymized form for analytics purposes.

We implement industry-standard security measures including:

• TLS/HTTPS encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Role-based access controls and least-privilege principles
• Regular security audits and dependency updates

No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

We use cookies and similar tracking technologies to:

• Maintain your authentication session
• Remember your preferences
• Analyze platform performance and usage

You can control cookie settings through your browser. Disabling cookies may limit some platform functionality.

Our platform integrates with third-party services including Facebook, Stripe, and others. These services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third-party services.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@velorahub.chat.

velorahub.chat is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal data, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and, where appropriate, sending an email notification. Your continued use of the platform after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us at: